Are you legally of drinking age in your country of residence?
Thank you for visiting the LES DOMAINES AURIOL website and for reading its privacy policy, hereinafter referred to as the Policy.
By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent to your personal data and information being processed in accordance with it, where applicable.
This privacy policy is composed of the following sections:
Respect for privacy and the protection of personal information are essential to us. Through this Policy, we therefore intend to protect such information in accordance with applicable laws.
To ensure this protection, LES DOMAINES AURIOL undertakes not to collect, process or share any information that may identify an individual unless that individual has consented to it, unless permitted or required by law, in which case your consent will not be necessary.
The purpose of this Policy is to inform users of the reasons why and the way in which LES DOMAINES AURIOL, or any person acting on its behalf, collects and uses their personal information. It is intended to be written in clear language to ensure that users give informed consent.
For the purposes of this Policy, "personal information" means any information about an identifiable person or that may identify a person. Wherever possible, we will anonymise, pseudonymise and/or aggregate such information so that it no longer identifies a person.
This Policy applies as from January 1, 2023.
We undertake to obtain consent before collecting an individual's personal information. Consent may be express or implied and may be provided directly by the person or by their authorised representative.
We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to receive an answer to a question, is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a person in a similar situation.
If we wish to use personal information for a new purpose, we will describe the intended use and request consent again.
It is not always possible, particularly in the context of a request from the State, to obtain a person's consent to collect, use or disclose their personal information. We undertake never to disclose this type of information other than in accordance with this Policy, unless required or permitted by law.
The information collected is collected in accordance with the purposes and objectives set out in this privacy policy.
Here are some of the reasons why we collect your personal information:
LES DOMAINES AURIOL may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes that have been disclosed to you, as described in this Policy, or where permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and LES DOMAINES AURIOL. This is why we must first inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to the following:
Name and contact details. First name and surname, email address, postal address, telephone number and other similar data used to communicate with you.
Demographic data. Data concerning you, such as your age, gender, country and language of communication.
Payment data. Data necessary to process your payments, such as the payment instrument number, for example your credit card number, and the associated security code.
Images and sounds. Audiovisual data used to ensure the safety of our users, particularly at venues where cultural events for which we are organisers or hosts take place.
Interactions. Data relating to your use of the websites, platforms and tools created. This includes data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.
Other examples of interaction data we collect include:
Providing our products and services. We use data to operate our products and services and to provide you with rich and interactive experiences.
Improving products and/or services. We use data to improve our products, particularly by adding new features or capabilities, for example an error report when purchasing a ticket or viewing an online programme.
Personalisation. Some products include personalised features, such as recommendations that optimise your experience and satisfaction. These features use automated processes to adapt your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, interests and location.
Development of products and/or services. We use data to develop new products. For example, we use personal information that we anonymise or pseudonymise in order to better understand our customers' needs.
Customer support. We use data to diagnose and resolve issues relating to products and/or services, restore access to your personal account and provide other support and assistance services.
Contributing to security and issue resolution. We use data to contribute to the security and resolution of issues affecting our products and services. This includes using data to ensure the security of the services offered to our customers, detecting malware and malicious activities, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them about updates to our products and services. This may include the use of automated systems to detect security issues.
Security. We use data to protect the security of our products and our customers. Our security features may prevent malware from operating and inform users when malware is detected on their device, or we may use video surveillance to ensure public safety during events.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You may subscribe to email newsletters, respond to surveys and choose whether or not to receive promotional communications from LES DOMAINES AURIOL by email, SMS, post and telephone. For more information on managing your contact details, email subscriptions and promotional communications, please refer to the section on methods of access to and control of your personal information in this Policy.
Relevant offers. LES DOMAINES AURIOL uses data to provide you with relevant and important information about the products and services offered. We analyse data from different sources to predict which information will be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict your interests in shows and suggest new activities that may appeal to you.
Advertising. LES DOMAINES AURIOL uses data collected through its interactions with you, some of our products and third-party websites to advertise our products and services, particularly on third-party websites. We may sometimes use automated processes to make advertisements more relevant.
Commercial transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with subscriptions to products and use contact details to provide products purchased in our online shops/ticketing services.
Reporting and business operations. We use data to analyse our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. For example, we use data to confirm the validity of tickets sold in order to fight fraud. We may use automated processes to detect and help prevent activities that violate our rights and those of third parties.
Legal compliance. We process data to comply with the law. For example, we use our customers' age to ensure that we comply with our obligations regarding children's privacy or to ensure that the customer meets the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.
Research. We use data to carry out research, particularly for scientific purposes and in the public interest, where permitted by law.
LES DOMAINES AURIOL attaches the utmost importance to the security of your personal information and undertakes to process it in accordance with industry norms and standards, solely for the purposes for which it is collected, as described in this Policy or in a specific notice to that effect. However, absolute protection of such information is impossible given the security limitations inherent in transmission over the Internet. Information transmitted to us is therefore ultimately provided at the user's own risk.
LES DOMAINES AURIOL ensures that all personal information in its possession is as accurate, up to date and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request correction if it is inaccurate. If you believe that your personal information is inaccurate or if you wish to access your personal information, you may make a request using the contact details provided at the end of this Policy.
To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
Furthermore, there may be circumstances in which we cannot give you access to your personal information. In particular, where access may lead to the disclosure of another person's personal information and that person refuses to consent to its disclosure, or where legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot give you access to your personal information.
If your request concerns data appearing on web pages or third-party platforms, please contact those third parties directly.
We do not share your personal information with companies, organisations or persons outside LES DOMAINES AURIOL, except for our authorised suppliers and partners who need access to the information for the purposes listed in this Policy and within the limits of this Policy, as well as in the following cases:
In particular, we use third-party suppliers to pool, clean and analyse data in the cultural sector so that they can enhance the value of this data and develop tools for the benefit of the public or sector stakeholders. To do so, these suppliers process the information provided as follows:
The data is first prepared and then classified so that it can be used.
Based on the prepared data, the supplier creates global statistics containing general and non-personal information, sometimes combined with data from similar sources. This pooled data is then used to establish global statistics, such as origin analyses, mainly via postal codes, but also seasonality analyses or pricing analyses, such as average basket analyses.
This data is then enriched using two different processes. The first is enrichment using freely accessible third-party data, such as socio-demographic data issued by the Census via postal code. The second process is called enrichment by inference. Enrichment by inference consists, for example, in the context of a ticket purchase at an "under 25" rate, of deducing that the individual concerned is under 25 years old.
LES DOMAINES AURIOL undertakes not to sell or rent your personal information to any third party.
LES DOMAINES AURIOL may use cookies, web beacons, invisible pixels, log files or other technologies to collect certain personal information relating to visitors to our websites, as well as recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and enable the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, pages of our website that you visit, the time and date of your visit, consultation time and any other statistics.
The cookies used are intended in particular to retrieve search history and baskets, for example ticket purchases, linked to the session, in order to facilitate the user's online browsing experience. It is important to know that activating the cookies option may, depending on the configuration selected, allow other servers to install cookies on your system. You can configure your browser settings so that it informs you of the presence of cookies, leaving you the option to accept them or not.
Please note that our website may contain links or references to third-party websites. This Policy ceases to apply when you leave our website, and LES DOMAINES AURIOL is not responsible for the collection or processing of personal information by such third parties or via such external sources.
LES DOMAINES AURIOL retains the data collected for different periods of time, depending on its nature and usefulness in offering our products and services. During the retention period, LES DOMAINES AURIOL takes physical and technical measures to ensure the security of data containing personal information.
The main locations where personal information is stored are the cities in which LES DOMAINES AURIOL has offices or facilities and the cities in which SPIE has servers containing the data collected by LES DOMAINES AURIOL.
Personal information may be stored outside the country in which you live if a third-party supplier or another entity to which we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and the government authorities and law enforcement authorities of those countries or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalised and anonymised data may be retained for extended periods of time.
Changes to these rules:
We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy shall not be applied without your express consent. We always indicate the date on which the latest changes were made and allow you to access the archived versions for review. If the changes are significant, we publish a prominent notice on our website, including, for certain services, by means of an email notification.
Person in charge of compliance:
For any question, comment or complaint regarding this Policy, you may contact the person responsible for ensuring compliance with this privacy policy:
Jordi SALVAGNAC
LES DOMAINES AURIOL
Z.I. de Gaujac, 12 Rue Gustave Eiffel, 11200 Lézignan-Corbières, France
Phone: +33 (0)4 68 58 15 15
Fax: +33 (0)4 68 58 15 16
Email: info@les-domaines-auriol.eu
Are you legally of drinking age in your country of residence?